16takabet Privacy Policy
Learn in detail about our full commitment to how your personal information is collected, used, and kept completely secure.
1 Introduction
This privacy policy is a legal document issued by the 16takabet platform ("16takabet", "we", "us"). When you use the 16takabet website, mobile application, or any of its services, you agree to the terms of this policy.
16takabet is committed to ensuring a safe, transparent, and trustworthy gaming environment for users in Bangladesh. Your privacy matters to us. We handle your personal information with the utmost care and do not disclose it to any unauthorised party.
This policy has been drafted in accordance with applicable data protection laws in Bangladesh and international best practices. You are encouraged to read this document carefully before using any 16takabet service.
2 Information Collection
For the purpose of account registration and service delivery on 16takabet, we collect the following types of information:
2.1 Information Provided Directly by You
When you register on our platform or fill out a form, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — users aged 21 and above only)
- Email address
- Mobile number
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- National ID or passport number (for KYC verification)
- Permanent address
2.2 Automatically Collected Information
When you use the 16takabet platform, certain information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Time spent on the platform and navigation patterns
- Transaction history and gaming activity
- Login time and location (approximate)
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may in some cases collect information through financial institutions or identity verification services.
3 Purpose of Using Information
16takabet uses your personal information only for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing the VIP programme
- Providing 24/7 live chat and email support
3.2 Safety and Security
- Preventing fraud and money laundering
- Detecting and preventing unauthorised access
- Ensuring the security of your account
- Completing the KYC (Know Your Customer) process
3.3 Responsible Gaming
- Monitoring your gaming behaviour to identify potential issues
- Applying self-exclusion limits when requested by you
- Providing information and support related to responsible gaming
3.4 Communication and Improvement
- Sending important service-related notifications
- Sending promotional messages with your consent
- Conducting analysis to improve the quality of the platform
4 Sharing Information with Third Parties
16takabet does not, as a matter of policy, sell, rent, or transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
To operate our services, we work with certain trusted technology and payment service providers (such as bKash, Nagad, Rocket, and banks). These partners will receive only the information necessary for their specific service and are bound by strict confidentiality agreements.
4.2 Legal Obligations
It may be necessary to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, 16takabet is obliged to comply with the law.
4.3 Fraud Prevention
Information may be shared with relevant regulatory bodies or law enforcement authorities for the purpose of preventing fraud, money laundering, or other illegal activities.
4.4 Business Restructuring
In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity, but that entity will also be required to comply with this privacy policy.
5 Cookies and Tracking
16takabet uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us improve the quality of our services.
5.1 Essential Cookies
These cookies are necessary for the core functions of the platform. They include login session management, security tokens, and transaction processing. Disabling these cookies may cause the platform to not function properly.
5.2 Functional Cookies
These cookies remember your preferences (such as language and display settings) and personalise your experience on the platform.
5.3 Analytics Cookies
We use analytics cookies to measure and improve the performance of the platform. This information is collected in aggregated form and is not used to identify any individual.
6 Data Storage and Security
16takabet uses industry-standard technology and processes to protect your personal and financial information.
6.1 Technical Security Measures
- SSL/TLS encryption — all data transmissions are encrypted
- Data storage with AES-256 encryption
- Firewall and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-Factor Authentication
6.2 Organisational Security
- Only authorised personnel can access sensitive information
- All staff are trained in privacy and data protection
- Adherence to the Least Privilege Principle
- Rapid response plan in the event of a data breach
6.3 Data Retention Period
We retain your personal information only for as long as it is needed to provide services or meet legal obligations. Even after an account is closed, records of financial transactions may be retained for a specified period in accordance with applicable law.
7 User Rights
As a user of the 16takabet platform, you enjoy the following rights:
7.1 Right of Access to Information
You can request a complete copy of the personal information we hold about you at any time.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may need to retain some information for legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You may object to marketing messages or certain types of data processing. To opt out of marketing communications, follow the instructions in any message you receive or contact us directly.
7.5 Right to Data Portability
You may request your personal information in a structured and readable format.
8 Protection of Minors
16takabet strictly provides services for adults aged 21 and above. Minors are not permitted to use our platform.
We collect date of birth at the time of registration for age verification, and in some cases confirm it via national ID. If we become aware that a minor is using our services, we will immediately suspend that account and delete the associated information.
If a parent or guardian suspects that their child is using our platform, please contact us.
9 Policy Changes
16takabet reserves the right to update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will send a notification to your registered email address or display a clear notice on the platform.
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you review this policy regularly.
10 Contact
For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us in the following ways:
Live Chat
Connect with our 24/7 live chat support and get direct assistance in Bengali. This is the fastest way for any privacy-related requests.
For written requests or detailed complaints, write to us at:
[email protected]
We are committed to handling all your requests with confidentiality and in a timely manner. Your trust and confidence are 16takabet's greatest asset.